Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Gorva Operations LLC ("Gorva," "we," "us," or "our"), a Florida limited liability company.

By accessing gorvaops.com, submitting a demo request, or using the Gorva platform, you agree to be bound by these Terms. If you do not agree, do not use our services.

If you are accessing Gorva on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. Description of Service

Gorva is a cloud-based hotel operations platform providing:

• Purchase order creation, tracking, and approval workflow management
• Invoice ingestion, AI-assisted extraction, and PO matching
• Accounts payable automation and accounting software export
• Vendor compliance tracking, contract management, and COI/W-9 document management
• Budget and forecast tracking tied to operational data
• Related reporting and operational dashboards

The platform is provided as a software-as-a-service (SaaS) subscription. Features available to you depend on your subscription tier.

3. Beta Program Terms

During the beta period, Gorva is provided at no charge in exchange for the following commitments:

• Providing access to 3 months of real invoice and operational data for AI matching calibration
• Participating in one 30-minute monthly feedback call
• Providing honest feedback on platform performance and usability
• Granting permission to use aggregated, anonymized results as a case study (no property names or financial figures will be disclosed without explicit written consent)

Gorva reserves the right to terminate beta access at any time with 14 days' written notice. Beta participants may also terminate at any time with no obligation.

The beta platform is provided "as-is" and may contain bugs, incomplete features, or unexpected behavior. We will work to resolve issues promptly but cannot guarantee uninterrupted service during the beta period.

4. Subscription and Payment

Following the beta period, continued use of Gorva requires a paid subscription:

• Subscriptions are billed monthly in advance
• Pricing is based on the volume tier you select (units = POs approved + invoices processed per month)
• Onboarding fee of $999 per property is due at the time of paid conversion
• Annual subscriptions receive a 10% discount
• Prices may change with 60 days' written notice to active subscribers

Beta partners convert to paid subscriptions at the rate locked at time of beta enrollment, subject to the tier matching their actual usage volume.

5. Your Data and Intellectual Property

Your data belongs to you

All operational data you upload or create in Gorva — including PO records, invoices, vendor information, GL codes, and financial data — remains your property. Gorva does not claim ownership of your data.

License to operate the service

By using Gorva, you grant us a limited, non-exclusive license to process, store, and display your data solely for the purpose of providing the platform services to you.

Gorva intellectual property

The Gorva platform, including its software, design, algorithms, workflows, and documentation, is the exclusive intellectual property of Gorva Operations LLC. You may not copy, reverse-engineer, resell, or redistribute any part of the platform.

AI-processed data

Invoice data processed through our AI extraction engine (powered by Claude AI / Anthropic) is subject to Anthropic's API terms. Extracted data and matching results are stored securely and remain part of your data record.

6. Acceptable Use

You agree not to use Gorva to:

• Upload fraudulent, fabricated, or misleading financial documents
• Circumvent approval workflows or override controls in a way that violates your organization's financial policies
• Attempt to access other customers' data or systems
• Reverse engineer, decompile, or extract proprietary code or algorithms
• Resell or sublicense access to the platform without written authorization
• Use the platform for any unlawful purpose or in violation of any applicable law
• Introduce malware, viruses, or disruptive code of any kind

7. Confidentiality

Both parties acknowledge that in the course of using Gorva, confidential information may be exchanged. Each party agrees to:

• Keep the other party's confidential information strictly confidential
• Use confidential information only for the purposes of this agreement
• Not disclose confidential information to third parties without prior written consent

"Confidential information" includes, but is not limited to: financial data, vendor relationships, pricing strategies, operational workflows, and any non-public business information shared in connection with using Gorva.

Gorva will not disclose your property-specific data, financial figures, or vendor information to any third party or use it for marketing purposes without your explicit written consent.

8. Disclaimer of Warranties

THE GORVA PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, GORVA OPERATIONS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the platform will be uninterrupted, error-free, or completely secure
• Warranties regarding the accuracy of AI-extracted invoice data or matching results
• Warranties that the platform will meet all regulatory or compliance requirements applicable to your specific operation

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GORVA OPERATIONS LLC SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of revenue, profits, data, or business opportunities
• Errors or inaccuracies in AI-extracted invoice data that result in incorrect payments
• System downtime or data loss during the beta period
• Third-party service failures (AWS, Anthropic, email providers)

In no event shall Gorva's total liability to you exceed the greater of (a) the total fees paid by you to Gorva in the three months preceding the claim, or (b) $500 USD.

10. Indemnification

You agree to indemnify, defend, and hold harmless Gorva Operations LLC and its founders, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of the Gorva platform
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Any data you upload to the platform that infringes third-party intellectual property rights

11. Termination

Either party may terminate the service agreement with 30 days' written notice. Gorva may terminate immediately if:

• You materially breach these Terms and fail to cure within 10 business days of notice
• You fail to pay fees when due (paid tier only)
• Continued provision of service would violate applicable law

Upon termination, you will have 30 days to export your data. After that period, your data will be deleted from our systems in accordance with our data retention policy.

12. Disclaimer of Affiliation

Gorva Operations LLC is an independent software company. Gorva is not affiliated with, endorsed by, or sponsored by any hotel brand, hotel franchise system, property management software provider, or accounting software company. References to third-party brands or systems on our website or platform are for identification and compatibility purposes only and do not imply any partnership, endorsement, or authorization.

Use of Gorva does not affect, replace, or conflict with any franchise agreement obligations you may have with your hotel brand. It is your responsibility to ensure that your use of third-party software, including Gorva, complies with your franchise or management agreement terms.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of Gorva shall first be attempted to be resolved through good-faith negotiation. If negotiation fails within 30 days, disputes shall be resolved by binding arbitration in Orange County, Florida, under the rules of the American Arbitration Association.

You waive any right to participate in a class action lawsuit or class-wide arbitration against Gorva.

14. Changes to Terms

We may update these Terms from time to time. We will notify active users by email at least 30 days before material changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Gorva Operations LLC regarding the subject matter herein and supersede all prior discussions, representations, or agreements.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.